Service Guarantee

CoCo Salon and Day Spa Service Garantee

CoCo Salon prides itself on exceptional services and quality customer care. If for some reason you as a client have a complaint or are not satisfied with a service, CoCo Salon’s corporate and client policies will help you.
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If you have a service completed and are not satisfied please notify the check out Front Desk coordinator and fill out a client complaint form immediately. A manager will come speak to you if available. If not available at that time, he/she will contact you within 48 hours to talk to you about your complaint.

If a service has been provided, payment will be expected in full at that time.

CoCo Salon will only allow 3 days after a unsatisfactory service for a client to call back to talk to the General Manager about a service if not satisfied in order to hear the complaint and come to a resolution.

CoCo Salon will only issue store credit or like gift certificate amount for any services/products CoCo Salon feels is deserving of a refund. CoCo Salon reserves the right to enforce corporate policies and make the decision of whether a refund or GC should be issued due to unsatisfactory service.

Hair Department Services:

For hair services, CoCo Salon does require the client to come in (within 3 days) so the Hair Department manager and General Manager can see the hair physically. As a company we require to see the hair condition ourselves. We will not make a Re-Do scheduled appointment or commitment to any compensation simply over the phone.

If CoCo Salon does agree an unsatisfactory service has been performed, CoCo Salon will offer a Re-Do with the same Stylist. If this is not possible, the Hair Department Manager (Senior Master Stylist) or another licensed Stylist will re-do the service at no cost to the client. The original service will not be refunded since we are Re-Doing the original service. If you as a client do not show up for the scheduled Re-Do service, CoCo Salon will assume you are happy with the original service and have a high satisfaction level.
CoCo Salon policy is to Re-Do the hair service because we take pride in our reputation and want to prove we can make mistakes but also correct them to your (paid client) satisfaction.

CoCo Salon will only give store credit for any refunds that would be justified or approved by corporate policies. CoCo Salon does not give cash, check or credit card refunds for any reason for any services. We will fix the complaint to the clients and CoCo Salon satisfaction. CoCo Salon will always make a good faith effort to make sure you, as a client are happy and satisfied under reasonable circumstances.

Skin, Nail and Massage Services:

CoCo Salon does require the client to come in so we as a company can talk to you in person to see the condition of the complaint ourselves. We will not make commitments or refunds simply over the phone.

If CoCo Salon does agree and decides an unsatisfactory service has been performed, CoCo Salon will offer a gift certificate or same service to show good faith at no cost. The original service will not be refunded. CoCo Salon will not give cash, check or credit card refunds for any reason for any services. We will fix the complaint to the clients and CoCo Salon satisfaction. The original complaint holder must use any refund GC. It cannot be redeemed by a friend or gifted to anyone else.

Refund Gift Certificates are good for 90 days from date of issue.

Product returns:

CoCo will refund will be given in the form of a store credit only.

CoCo Salon products may be retuned if the seal and bottle have not been broken, opened or used. If you have an allergic reaction to a product that you used, purchased and would like to return the product, you must fill out a form (can get from Front Desk Coordinator) and send the form & product to the manufacturer for a refund or replacement. CoCo Salon will not replace products for this condition due to manufacturer’s policies of hair and skin care companies.

No cash, check or credit cards will be issued for product returns.

Gift Certificates Policies: (GC)

• GC do expire within one year of date of purchase.
• GC purchased is non-refundable after purchase.
• GC can be used for products or services or salon gifts.
• GC can be used for a dollar amount for the treatment indicated on the GC.
• GC can be gifted to another person if wanted, and then the GC will be used and zeroed out.
• The physical GC must be presented when checking into CoCo Salon at time of service.
• GC will not be used if not physically given to the check in coordinator; you must use some other form of payment if you do not have the GC with you. You can use it the next time you come in.

Cancellation Policy: 24 hours in advance of a scheduled appointment under 2 hours in length. 48 hours required for multiple services, packages, 2-hour service or longer and large parties.

CoCo Salon does not require our clients to pay in advance to schedule appointments. The exception to this policy is for appointments with multiple services, packages or services that take two hours or longer. We will ask for a credit card before we confirm and schedule the appointments for you. Your credit card will not be charged until the day of the services. Large parties will have an automatic gratuity added to the credit card. This will be explained when booking large parties (5 or more) with the large party coordinator.

Client No-Show for schedule appointment:

We understand that everyone occasionally has an emergency or something prevents them from coming to their scheduled appointment. Please call whenever possible.

The first no-show is on the house, the second no-show, you will be reminded of our 24 hour cancellation policy, and a credit card will be required to book again. If you do a third no-show, your credit card will be charged the full amount with gratuity without reversal options.

These are CoCo Salon corporate and client policies. All information and content in this website is the property of CoCo Salon & Day Spa and its affiliates. This information cannot be copied, represented or interpreted by anyone else personally or commercially.